ROHO is committed to protecting your personal data and handling it transparently and responsibly across all markets in which we operate, including Kenya, the European Union, and the United Kingdom. We process personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the UK GDPR where relevant.

We collect personal data that you provide directly to us, including your name, contact details, billing and delivery information, and any correspondence with us. We also collect technical data automatically when you interact with our website, such as your IP address, device type, browser information, and usage patterns through cookies and similar technologies.

We process your personal data on the basis of contractual necessity, for example to fulfil orders and deliver products; legitimate interests, such as improving our services, preventing fraud, and maintaining the security of our platform; and, where required, your consent, including for marketing communications and non-essential cookies. You may withdraw your consent at any time.

As ROHO operates internationally, your personal data may be transferred outside your country of residence, including between Kenya, the European Economic Area, and the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place, including contractual protections and recognised legal mechanisms to maintain an adequate level of data protection.

We may share your data with trusted third parties who support our operations, including payment processors, logistics providers, customs and import agents, and technology service providers. These parties process your data only as necessary to provide their services and are required to handle it securely.

You have the right to access, correct, or delete your personal data, restrict or object to processing, and request data portability, in accordance with applicable law. You may also lodge a complaint with a relevant supervisory authority. To exercise your rights, please contact us at info@rohoagave.com.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations. We implement appropriate technical and organisational measures to protect your data, although no system can guarantee absolute security.